---
title: "Digital Public Services and E-Government in Somalia | Soulthread"
description: "Citizen e-services, paperless administration, digital archives, and local AI for public institutions, hosted on the institution's own servers or with a provider in Somalia, and handed over to the institution."
url: https://soulthread.group/so/public-institutions/
language: en
---

Solutions for public institutions

# Public services, held in public trust.

A citizen who fills in a form online is trusting the state with their data. We build e-services, digital archives, and paperless administration for ministries, local authorities, and public establishments, hosted on the institution's own servers or with a provider in Somalia, documented, and handed over to the institution that runs them.

[Discuss your project](https://soulthread.group/so/contact/?need=public)

[What we build](https://soulthread.group/so/public-institutions/#build)

What we build

## From the counter to the archive

1.  ### Citizen e-services
    
    Online applications, appointments, payments, and tracking of requests, in Arabic, French, and English, usable on any phone.
    
2.  ### Paperless administration
    
    Mail registers, internal workflows, approvals, and electronic records that replace paper circulating between offices.
    
3.  ### Digital archives and heritage
    
    Digitization of records, manuscripts, and collections, with search and long-term preservation on infrastructure in Somalia that the institution controls.
    
4.  ### Local AI for administrations
    
    Search across regulations and files, help with drafting and summarizing, and reading of scanned documents, on models that run on the institution's own servers.
    
5.  ### Secure devices for officials
    
    Phones and computers hardened and managed by the institution, for the people who handle confidential matters.
    
6.  ### Dashboards and statistics
    
    Indicators for management and public reporting, built on the institution's own data.
    

Public trust

## A public service should depend on no one outside

A public service that runs on a foreign platform can be changed, repriced, or switched off by someone the citizen never chose. One that runs on infrastructure in Somalia, with its source and documentation in the hands of the institution, answers only to the people it serves.

We design for that: residency by architecture, accounts and logs on the institution's side, and a handover that leaves your teams able to run, change, and audit what we built.

How a project runs

## One procedure at a time

1.  ### Diagnosis
    
    We map the procedure, the people who handle it, and the paper it runs on today.
    
2.  ### Pilot service
    
    One procedure taken online or paperless first, with real users and measured results.
    
3.  ### Extension
    
    More procedures and more sites, on the same foundations.
    
4.  ### Training
    
    Training for the staff who run the service and the agents who use it every day.
    
5.  ### Handover
    
    Documentation, source access as agreed, and support, so the institution stays in control.
    

Public institutions

## Tell us about your institution

A procedure to take online, an archive to digitize, or a service to modernize: tell us where you start from and we will propose a first step.

[Discuss your project](https://soulthread.group/so/contact/?need=public)

Or write to contact \[at\] soulthread.group

[Back to the studio](https://soulthread.group/so/)